If your injury is worse than a sprain or strain, different rules may apply to your claim. An injury that is more than threshold can mean longer benefits and, if someone else was at fault, a damages claim. People in Keiraville with a serious injury often benefit from early advice. Start with a free claim check, and we'll connect you with an independent lawyer if the case calls for one.
Wollongong & the Illawarra · Serious injury compensation
Injury compensation lawyer Keiraville
How serious injuries are measured in a CTP claim, and what those measurements change.
Postcode: 2500

- Free claim check, no obligation
- By phone & online, no office to visit
- Helping people in Keiraville & Gwynneville
Keiraville: hospitals, specialists and the medical record
Where a serious injury treated at Wollongong Hospital or Shellharbour Hospital needed surgery or repeat scans, those reports often carry the most weight in assessing it. Scans and surgery may mean travel, but claim help doesn't have to. Keiraville is about 67 km from the Sydney CBD, and the claim check runs by phone and online. Many lawyers work with seriously injured people the same way. Living in the Wollongong City Council area doesn't change the rules on serious injuries: the threshold line and whole person impairment work the same way across NSW. What differs from person to person is the medical evidence.
- Region
- Wollongong & the Illawarra
- Postcode
- 2500
- Nearest public hospital
- Wollongong Hospital
- From the Sydney CBD
- ~67 km
- Local government area
- Wollongong City Council
Which side of the threshold line your injury may fall
Think of this as a map, not a verdict. It shows the kinds of injury usually treated as threshold, and the findings that may take an injury beyond it. Only the medical evidence in your own claim can place you.
Usually treated as a threshold injury
- Sprains and strains of muscles, tendons or ligaments
- Whiplash-type neck pain with no nerve findings
- Bruising and soft tissue swelling
- A psychological injury the scheme classes as threshold
- Statutory benefits generally up to 52 weeks, for accidents from 1 April 2023
May be more than a threshold injury
- Nerve damage confirmed by a doctor
- A full or partial tear of a tendon, ligament, meniscus or cartilage
- A fracture, which is generally not a soft tissue injury
- A brain injury, or a diagnosed psychological condition beyond the threshold category
- Damages may be possible if another driver was at fault and you weren't mostly at fault
General information, not legal advice, and not medical advice either. The insurer decides on the medical evidence, its decision can be reviewed, and time limits apply.
When an injury counts as serious
Most people never need to think about impairment percentages. If your injury is serious, you probably will. The scheme's rules divide injuries by type first, threshold or not, and then, for some entitlements, by the degree of lasting impairment. This page explains both in general terms. Your own claim depends on your diagnosis and on the insurer's decisions, which can be reviewed.
Read next:Threshold vs non-threshold injury
The timing of an impairment assessment
In a serious injury claim, impairment often comes into focus well after the crash, once treatment has run its course. The Personal Injury Commission handles medical assessment where the insurer and the injured person disagree. If you think an assessment is wrong, the steps to challenge it are set out separately, and the deadlines are short, so act promptly.
- Whether the injury has stabilised
- Whether every injured body part is included
- Whether you disagree with the result, and the deadline to say so
Read next:Insurer medical examinations
What whole person impairment is
Whole person impairment, or WPI, is a percentage that describes how much a lasting injury affects the body as a whole. It isn't a measure of pain, and it isn't a measure of what you've lost. It's a medical assessment made under set guidelines once an injury has stabilised. In a CTP claim, WPI matters mainly for damages: non-economic loss is only available where WPI is more than 10%.
An assessment above 10% opens damages for non-economic loss and changes some timing rules as well. But many people with genuine, lasting injuries are assessed at 10% or less. That doesn't mean the injury isn't real, or that there is no damages claim. Economic loss, such as lost earning capacity, can still be claimed where the other conditions are met.
Read next:Can I claim damages? Quick check
Serious injury: when legal advice helps
Serious injuries are where legal advice most often earns its place, because the stakes and the rules are both higher. Even so, not every serious injury claim needs a lawyer at every stage. Here is a general guide.
Often worth talking to a lawyer
- Your injury has worsened since it was last assessed
- A pre-existing condition is being blamed for your symptoms
- Another driver was at fault and a damages claim may be possible
- You have a psychological injury as well as a physical one
You may not need one
- Your injury is healing as expected and should resolve fully
- You want general scheme information that CTP Assist can give
- The insurer accepts the injury is more than threshold and benefits are flowing
If you're not sure your injury has been fully investigated, a doctor experienced with CTP can help. We can suggest doctors and allied health familiar with the Certificate of Fitness and serious injury care.
Not quite your situation?
- Hurt at work, or in a crash while you were working? That is usually a workers compensation claim first, which is a different scheme from CTP. Tell us what happened and we can point you to the right help. Free claim check
- If you want to know what compensation can include and when it is paid, the car accident compensation page sets out the whole package. Car accident compensation in Keiraville
- If the question is still which sort of claim you have at all, start with the compensation lawyer page before going further. Compensation lawyer in Keiraville
- To dispute a threshold decision the insurer has made, see the CTP claim denied page for the review process and its deadlines. CTP claim denied in Keiraville
Mental health after a serious crash
A crash can cause psychological injury as well as physical injury, and sometimes instead of it. Some psychological injuries are classed as threshold injuries; others are not, depending on the diagnosis. Anxiety, low mood, flashbacks or fear of driving are worth raising with your GP early, both for your own sake and so the injury is recorded and properly diagnosed.
Read next:Psychological injury after a crash
Serious injury and your future earnings
A serious injury can change more than the next few months of work. It can limit the kind of work you can do for years, or permanently. In a damages claim, that is called loss of future earning capacity, and it can be a significant part of a serious injury claim. It generally needs evidence from your doctors, your work history and sometimes vocational experts.
Read next:Statutory benefits vs damages
The threshold line and what takes an injury past it
From 1 April 2023, the scheme uses the term threshold injury, which replaced the old term minor injury. A threshold injury is generally a soft tissue injury, a threshold psychological injury, or both. Soft tissue here means muscles, tendons, ligaments and similar tissue. Nerve damage is excluded, and so is a full or partial tear of a tendon, ligament, meniscus or cartilage.
Getting the classification right early helps. If you have symptoms that could point to nerve involvement or a tear, such as numbness, weakness, locking or a joint giving way, describe them to your doctor. Whether tests are needed is a medical decision. If a diagnosis changes, make sure the insurer has the new evidence, because the classification may need to change with it.
Check the date of your accident
The scheme has been amended over time, most recently for accidents from 1 April 2023. Rules change, so check the current rules for your accident date.
Read next:Threshold injury disputes
The evidence a serious injury claim needs
Serious injury claims rest on medical evidence gathered over time: hospital records, imaging, operation reports, specialist opinions, and treating doctors' notes that track your progress. Your own records add the human detail. Start collecting early, keep everything in date order, and make sure each doctor knows about all your injuries, not just the one they're treating.
- Hospital admission and discharge records
- Every Certificate of Fitness, in order
- Records of how the injury affects your work
- Any impairment assessment, and your response to it
Read next:Gathering medical evidence

Free claim check
Not sure how serious your claim is?
Call (02) 7238 7379 or request a callback. We'll go through your diagnosis, your dates and any assessment deadlines with you.

Frequently asked questions
Generally, no. A threshold injury is generally a soft tissue injury, and a broken bone isn't soft tissue. So a fracture caused by the crash will usually take the injury beyond the threshold, although the insurer still decides on the medical evidence. If you have a fracture along with soft tissue injuries, make sure the fracture is clearly recorded on every certificate and report.
It can. The insurer's decision is based on the evidence it has at the time. If a new diagnosis comes to light, such as nerve damage or a tear, the insurer can be asked to look at the classification again. If you disagree with a decision, there's a formal process to challenge it, starting with an internal review, and the CTP claim denied page explains those steps and their deadlines.
Tell your doctor about the change, get it recorded, and make sure the insurer receives the new evidence. An earlier assessment may no longer reflect your condition, and in some circumstances the injury may be looked at again. Whether and how that happens depends on the stage of your claim and the rules for your situation, so this is a good point to get advice.
It's a percentage, often shortened to WPI, that a doctor gives to the lasting impairment an injury leaves. It's usually assessed once the injury has stabilised, and it measures impairment, not pain or lost income. The figure to know is 10%. Above it, damages for pain and suffering become possible and some timing rules for a damages claim change. At 10% or less, lost earnings can still be claimed if the other conditions for damages are met.
Generally, yes, for the worsening the crash caused. A pre-existing condition, like arthritis or an old back injury, doesn't stop a claim, but the insurer may argue that some of your symptoms would have happened anyway. Clear evidence helps: records of how you were before the crash, and how you've been since. Tell your doctors about the earlier condition rather than leaving it out.
Possibly. A soft tissue injury with nerve damage, or with a full or partial tear of a tendon, ligament, meniscus or cartilage, is generally not a threshold injury. If yours is more than threshold, another driver was at fault and you weren't mostly at fault, you may be able to claim damages, including loss of earnings. Pain and suffering needs WPI of more than 10%.
Injury compensation lawyer: suburbs near Keiraville
Related reading
- Whole person impairment
- CTP damages claims
- Lump sum and damages claims
- When the insurer says threshold injury
- Whiplash
- Traumatic Brain Injury
- Chronic Pain After a Car Accident
- Sciatica and Nerve Pain
- Pre-Existing Condition Aggravation
- Wollongong & the Illawarra: area guide
- CTP Lawyer Help in Wollongong & the Illawarra
Ready to talk it through?
Get a free, no-obligation claim check. It's the first step toward understanding where your claim stands and what help it needs.
CTP Lawyer is not a law firm. This page is general information, not legal advice; the independent lawyer you speak with can advise on your own situation.