NSW CTP Claim Forms: What You Need and Where to Get Them

Forms and guidelines change from time to time. The only safe approach is to get forms from the official source when you need them: the SIRA website, Service NSW or the insurer handling your claim. Old PDFs saved from other websites can be out of date, and an outdated form can delay your claim.

The forms most people need

• Application for Personal Injury Benefits: the main claim form for statutory benefits. You can lodge it online through Service NSW or directly with the insurer. See our claim form walk-through.
• Certificate of Fitness: completed by a medical practitioner, recording your injuries and your capacity for work and daily activities. You will usually need updated certificates while you are off work or on restricted duties. If you need a doctor to complete one, see doctors and allied health.
• Authority to release information: allows the insurer to collect medical, employment and other records relevant to your claim.
• Claim for damages form: the prescribed form for a common law damages claim, lodged with the insurer. See CTP damages claims.
• Internal review application: the insurer's form or process for asking it to review a decision, generally within 28 days of receiving the decision.
• Personal Injury Commission application forms: for disputes that aren't resolved by internal review. The Commission's website explains which form applies.

Where to get them

Start with the SIRA motor accidents pages, which link to the current claim forms and guides. Service NSW hosts the online Application for Personal Injury Benefits. Your insurer can send you any insurer-specific forms, and the Personal Injury Commission publishes its own application forms. CTP Assist (1300 656 919) can help if you can't find the right one.

What you write becomes evidence

Claim forms aren't just administration. The insurer, and later the Personal Injury Commission, will compare what you wrote with your medical records, statements and other evidence. Inconsistencies can be used to question your claim, even when they are honest mistakes.

• Describe how the accident happened simply and accurately. Don't guess at speeds or distances you aren't sure of.
• List every injury and symptom, including ones that seem minor, and psychological effects such as anxiety or trouble sleeping.
• Give complete employment and earnings details, including second jobs, overtime and self-employed income.
• Answer every question. Write 'not applicable' rather than leaving a blank.
• Read the declaration before you sign. False or misleading statements have serious consequences.

Common errors that cause delays

• Sending the claim to the wrong insurer.
• Missing signatures or dates.
• Leaving out the police event number or the Certificate of Fitness.
• Vague injury descriptions such as 'hurt in accident'.
• Not keeping a copy of what was lodged and when.

When to talk to a lawyer

You don't need a lawyer to lodge a CTP claim, and plenty of people with short, straightforward claims never use one. SIRA also funds a free CTP Legal Advisory Service for statutory benefits questions. It is worth talking to an independent CTP claim lawyer if:

• The insurer disputes how the accident happened, or who was at fault.
• Your earnings are complicated, or you are self-employed.
• You are preparing a damages claim, which is a more technical form with significant consequences.
• You need to lodge an internal review or a Personal Injury Commission application.