Riverina & Murray · Working with a compensation solicitor

Meeting a compensation solicitor, Young: step by step

Not a law firm: a free triage and referral service. This page explains what happens once you engage someone.

Plenty of people put off calling a solicitor because they don't know what the first meeting involves. It's usually straightforward: you explain what happened, the solicitor reads your documents, and you talk about costs and next steps. You generally don't have to sign anything on the spot. If you live in or near Young, the whole thing can happen by phone or video, at a time that suits you.

Postcode: 2594

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What engaging a solicitor means

There's a difference between talking to a solicitor and engaging one. A first conversation lets you both work out whether they can help. Engaging them is the step where you agree, in writing, that they'll work on your claim and how their costs will be dealt with. Until you sign that agreement, you're generally free to take your time, ask questions or speak with someone else.

If our claim check suggests your claim needs legal help, we'll connect you with an independent solicitor experienced in motor accident claims. You're under no obligation to engage them, and you can choose someone else. Either way, the steps on this page are much the same. You can also ask any solicitor whether they are an accredited specialist. It's one of several reasonable questions to raise before you engage anyone.

When the first meeting happens remotely

A video meeting covers the same ground as one across a desk. The solicitor can see your documents if you hold them up or share your screen, and you can see them as you talk. If video is hard for you, a phone call works too. Many people find it easier to concentrate in familiar surroundings, especially while they're still recovering.

If you'd prefer to meet in person, ask. Some solicitors can arrange it, although it may mean travelling. For most people, though, a phone or video meeting followed by documents sent electronically is simpler. Keep copies of everything you sign and send, in one folder or email thread, so you can find them again quickly.

Meeting a solicitor from Young

Near the Victorian border, one of the first things a solicitor will check is where the crash happened. A crash in Victoria generally falls under Victoria's own scheme, so mention the exact location early. Young is roughly 272 km from the Sydney CBD, but engaging a solicitor doesn't mean a trip into the city. Solicitors meet clients by phone and video, and signed documents can come back by email or post. Council boundaries such as Hilltops Council don't limit who you can engage. A solicitor anywhere in the state can take on a NSW motor accident claim for someone in Young, and meet you without either of you travelling.

Region
Riverina & Murray
Postcode
2594
From the Sydney CBD
~272 km
Local government area
Hilltops Council

Do you need a solicitor yet?

Timing matters more than people think. Engage too late and a deadline may have passed; too early and you may be signing up for help you don't need yet. Here's a rough sense of which side you're on.

Often worth talking to a lawyer

  • An offer has been made and you want someone to read it before you respond
  • Letters are piling up and you can't keep track of what needs answering
  • The accident was a while ago and you're not sure which deadlines have passed
  • You'd rather someone else dealt with the paperwork while you focus on treatment

You may not need one

  • You're still deciding whether to claim at all
  • You'd like general information before speaking to anyone
  • You've recovered and don't expect ongoing effects

Before a first meeting, check that your Certificate of Fitness is current. If you need a doctor who understands CTP claims, or allied health support, we can suggest doctors and allied health as well.

Not quite your situation?

  • If the injury happened at work, including on the road for work, workers compensation is usually the scheme that applies first, not CTP. After a crash, a CTP damages claim may still be possible. We can point you to the right help. Free claim check
  • If you're still deciding whether you need legal help at all, or which kind, the compensation lawyer page is a better place to start. Compensation lawyer in Young
  • If your question is how a no win, no fee arrangement works and what might still be payable, the no win, no fee page explains it. No win no fee lawyer in Young
  • If your questions are about checking a solicitor's credentials, how solicitors are regulated or changing solicitors, the personal injury solicitor page covers them. Personal injury solicitor in Young

Your first meeting pack

You don't need a perfect file before meeting a solicitor. Gather what you already have, even if it's incomplete or photographed on your phone. These items help the solicitor see quickly where your claim is up to and which deadlines may apply.

  • A list of your GP, other doctors and allied health practitioners treating you
  • Names and contact details of any witnesses
  • Payslips, tax returns or other records of what you earned before the accident
  • The police event number, if the crash was reported
  • Your most recent Certificate of Fitness
  • Photos of the scene, the vehicles or your injuries
  • A copy of any statement you gave the insurer

General information, not legal advice. Each solicitor may ask for different documents, and time limits apply.

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Reading the costs paperwork

A costs disclosure is the solicitor's written explanation of how they'll charge. In most cases it describes the basis of their fees, an estimate of what the matter may cost overall, and other expenses that may come up along the way, such as medical reports. Read it carefully even if it looks like standard wording. If an estimate or term doesn't make sense to you, ask before going further.

The costs agreement is the document you sign to confirm the arrangement. It sets out what you're agreeing to pay, and when. Read it before you sign it, take it away if you need to, and ask about any term you don't understand. In CTP claims, legal costs are also capped by regulation. If the agreement is described as no win, no fee, read what that generally means first.

Ask for it in writing

Anything you're told about costs is worth having in writing. Keep the disclosure, the signed agreement and any emails about fees together with your other claim papers.

Read next:No win, no fee explained

Your first conversation with a solicitor

A first meeting is mostly the solicitor getting a clear picture of your claim. You'll talk through what happened and where things stand with the insurer, and they'll read the documents you bring and check the key dates. Towards the end, they'll usually say whether and how they can help, how their costs work and what they would do first if you engage them.

You generally don't have to decide anything at the first meeting. It's common to take the costs documents away, read them properly and come back with questions. If you'd like a family member or friend with you for support, that's usually fine; let the solicitor know beforehand. Some people write down the answers as they go, since a lot of information arrives at once.

  • Checks whether any deadline is close
  • Explains how their costs are worked out
  • Outlines what they'd do first if you engage them
  • Tells you what they need from you next

You, your solicitor and the insurer

Once you engage a solicitor, they'll usually tell the insurer that they're acting for you. From then on, most letters and requests about the claim will generally go through them. That doesn't cut you off from the insurer entirely, and it doesn't mean you stop receiving payments or treatment approvals. It simply means the formal side of the claim now has someone checking it.

Engaging a solicitor doesn't mean you can't answer your phone. If your case manager calls about payments or treatment, you can generally talk it through as usual. Where a conversation turns to fault, settlement or anything that needs your signature, it's reasonable to say you'd like your solicitor involved and to ask for the request in writing.

Read next:Dealing with your insurer and case manager

What happens in the first few weeks

Expect some paperwork in the early weeks. Authorities to release your records, forms confirming your details, perhaps a questionnaire about your injuries and how they affect your day. Return them promptly, because the solicitor can't request records without them. As information comes in, they'll start to form a view of your claim and what it needs next.

Your part in these weeks is simple but important. Keep going to treatment, keep your Certificate of Fitness current, and pass on any letter from the insurer as soon as it arrives. Tell your solicitor about changes, such as a new diagnosis or a change in what you can do. Small updates help them keep the file accurate from the start.

  • Signing authorities to release your records
  • A request to the insurer for copies of its file
  • A check of every deadline that applies
  • A written outline of the next steps

Read next:Gathering medical evidence for your claim

Frequently asked questions

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CTP Lawyer is not a law firm. This page is general information, not legal advice; the independent lawyer you speak with can advise on your own situation.

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