Riverina & Murray · Working with a compensation solicitor

Engaging a compensation solicitor in Wagga Wagga: what happens

Not a law firm: a free triage and referral service. This page explains what happens once you engage someone.

Deciding to engage a solicitor is one step. Knowing what happens next is another. For people in Wagga Wagga, the start usually looks like this: a short first call, a meeting by phone or video, a written costs disclosure and costs agreement to read, then a few weeks of the solicitor gathering records and setting out a plan. This page walks through each part so there are fewer surprises along the way.

Postcode: 2650

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From first call to a signed agreement

Engaging a solicitor means formally asking them to work on your claim. It usually starts with a short phone call to check the basics: when the accident happened, what the insurer has decided and whether any deadline is close. If the solicitor can help, a first meeting follows. After that, you receive written information about costs and, if you decide to go ahead, sign a costs agreement. Only then does work on your file properly begin.

You don't have to find a solicitor on your own. After a free claim check, if your case calls for legal help, we can put you in touch with an independent solicitor who works on these claims. The first conversation is a chance to see whether you're comfortable with them. If you're not, you can say so. Engaging a solicitor is always your decision, and so is the timing.

What happens at the first meeting

A first meeting is mostly the solicitor getting a clear picture of your claim. You'll talk through what happened and where things stand with the insurer, and they'll read the documents you bring and check the key dates. Towards the end, they'll usually say whether and how they can help, how their costs work and what they would do first if you engage them.

Try not to leave the first meeting unsure about the next step. Ask what the solicitor will do first, what they need from you, and roughly when you'll hear from them. If they give you a costs disclosure or a costs agreement, you don't need to sign it there and then. Read it later, somewhere quiet, and ask about anything that's unclear.

  • Checks whether any deadline is close
  • Notes which records are missing
  • Explains how their costs are worked out
  • Answers your questions about the process

Meeting by phone or video

Meeting remotely doesn't mean a lesser service. The solicitor still needs the full story and the documents, and you still get to ask every question you have. What changes is logistics: documents are emailed or uploaded before the call, and anything to sign is sent to you afterwards. If you can't scan, clear phone photos are generally accepted.

If you'd prefer to meet in person, ask. Some solicitors can arrange it, although it may mean travelling. For most people, though, a phone or video meeting followed by documents sent electronically is simpler. Keep copies of everything you sign and send, in one folder or email thread, so you can find them again quickly.

Wagga Wagga: no need to travel for a first meeting

Near the Victorian border, one of the first things a solicitor will check is where the crash happened. A crash in Victoria generally falls under Victoria's own scheme, so mention the exact location early. Wagga Wagga is roughly 380 km from the Sydney CBD, but engaging a solicitor doesn't mean a trip into the city. Solicitors meet clients by phone and video, and signed documents can come back by email or post. Council boundaries such as Wagga Wagga City Council don't limit who you can engage. A solicitor anywhere in the state can take on a NSW motor accident claim for someone in Wagga Wagga, and meet you without either of you travelling.

Region
Riverina & Murray
Postcode
2650
From the Sydney CBD
~380 km
Local government area
Wagga Wagga City Council

Documents worth gathering before you meet

Bring what's easy to find and note what isn't. The list below covers the documents solicitors most often ask about at the start of a motor accident claim. Scans or clear phone photos are generally fine.

  • The police event number, if the crash was reported
  • Photos of the scene, the vehicles or your injuries
  • A list of your GP, other doctors and allied health practitioners treating you
  • Your most recent Certificate of Fitness
  • Every letter and decision from the insurer, with the dates you received them
  • A written list of your questions about costs
  • A copy of any statement you gave the insurer

General information, not legal advice. Each solicitor may ask for different documents, and time limits apply.

Do you need a solicitor yet?

Engaging a solicitor makes most sense when something in your claim needs acting on. If the claim is simply running, you may not need anyone yet. These lists are a guide, and a free claim check can help with your own facts.

Often worth talking to a lawyer

  • You'd rather someone else dealt with the paperwork while you focus on treatment
  • The insurer wants a signature, a statement or an assessment and you're unsure why
  • A decision letter has arrived and the time to challenge it is already running
  • An offer has been made and you want someone to read it before you respond

You may not need one

  • Payments and treatment approvals are arriving without problems
  • You're still deciding whether to claim at all
  • Your claim has only just been lodged and nothing has been decided

Before a first meeting, check that your Certificate of Fitness is current. If you need a doctor who understands CTP claims, or allied health support, we can suggest doctors and allied health as well.

Not quite your situation?

  • Injured at work rather than on the road? That is usually a workers compensation claim, which runs under different rules from CTP. The free claim check can point you to the right help. Free claim check
  • If you haven't yet worked out what kind of claim you have, or whether any lawyer would help, the compensation lawyer page starts there. Compensation lawyer in Wagga Wagga
  • If your question is how a no win, no fee arrangement works and what might still be payable, the no win, no fee page explains it. No win no fee lawyer in Wagga Wagga
  • If your questions are about checking a solicitor's credentials, how solicitors are regulated or changing solicitors, the personal injury solicitor page covers them. Personal injury solicitor in Wagga Wagga
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Two costs documents to read before you sign

Think of the costs disclosure as the explanation and the costs agreement as the binding part. The disclosure is usually given first, in writing, and tells you how fees and other expenses are calculated and what the whole matter might cost. It exists so you can make an informed choice. Keep a copy with your other claim papers, because you may want to refer back to it later.

Once you're comfortable with the disclosure, you'll usually be asked to sign a costs agreement. This is the contract between you and the solicitor about costs. There's no need to sign it on the day you receive it. Read it in your own time, ask someone you trust to look over it, and write down your questions. A solicitor should be willing to explain any clause in plain English.

Ask for it in writing

Anything you're told about costs is worth having in writing. Keep the disclosure, the signed agreement and any emails about fees together with your other claim papers.

Read next:No win, no fee explained

You, your solicitor and the insurer

Once you engage a solicitor, they'll usually tell the insurer that they're acting for you. From then on, most letters and requests about the claim will generally go through them. That doesn't cut you off from the insurer entirely, and it doesn't mean you stop receiving payments or treatment approvals. It simply means the formal side of the claim now has someone checking it.

Engaging a solicitor doesn't mean you can't answer your phone. If your case manager calls about payments or treatment, you can generally talk it through as usual. Where a conversation turns to fault, settlement or anything that needs your signature, it's reasonable to say you'd like your solicitor involved and to ask for the request in writing.

Read next:Dealing with your insurer and case manager

What happens in the first few weeks

Early on, a solicitor builds the file. That usually means requesting medical and hospital records, getting copies of what the insurer holds and has decided, and checking which deadlines apply to your claim. If a decision was made recently, they'll look at whether a review needs to be sought quickly. You'll usually be asked to sign a few authorities to make those requests possible.

Your part in these weeks is simple but important. Keep going to treatment, keep your Certificate of Fitness current, and pass on any letter from the insurer as soon as it arrives. Tell your solicitor about changes, such as a new diagnosis or a change in what you can do. Small updates help them keep the file accurate from the start.

  • Requests to hospitals, your GP and treating practitioners
  • A request to the insurer for copies of its file
  • A look at any recent decision you may want reviewed
  • Questions about your earnings before the accident

Read next:Gathering medical evidence for your claim

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CTP Lawyer is not a law firm. This page is general information, not legal advice; the independent lawyer you speak with can advise on your own situation.

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