Macarthur & Wollondilly · Working with a compensation solicitor

Oran Park: the first weeks with a compensation solicitor

Not a law firm: a free triage and referral service. This page explains what happens once you engage someone.

Once you engage a solicitor, some things change and some stay the same. Letters about the claim will generally go through them. You'll still go to treatment, and you can usually still talk to your case manager about payments. For people in Oran Park, knowing where those lines sit makes the early weeks easier. It starts with a free claim check to see whether you need a solicitor at all.

Postcode: 2570

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  • By phone & online, no office to visit
  • Helping people in Oran Park & Harrington Park

Engaging a solicitor, step by step

There's a difference between talking to a solicitor and engaging one. A first conversation lets you both work out whether they can help. Engaging them is the step where you agree, in writing, that they'll work on your claim and how their costs will be dealt with. Until you sign that agreement, you're generally free to take your time, ask questions or speak with someone else.

If our claim check suggests your claim needs legal help, we'll connect you with an independent solicitor experienced in motor accident claims. You're under no obligation to engage them, and you can choose someone else. Either way, the steps on this page are much the same. You can also ask any solicitor whether they are an accredited specialist. It's one of several reasonable questions to raise before you engage anyone.

What happens at the first meeting

Expect the first meeting to feel more like a structured conversation than an interview. The solicitor needs enough of the story to judge whether they can help, and enough of the paperwork to spot any deadline that's close. They'll often take notes as you talk and ask to keep copies of your documents. It's also your chance to ask how they would approach the claim.

Try not to leave the first meeting unsure about the next step. Ask what the solicitor will do first, what they need from you, and roughly when you'll hear from them. If they give you a costs disclosure or a costs agreement, you don't need to sign it there and then. Read it later, somewhere quiet, and ask about anything that's unclear.

  • Checks whether any deadline is close
  • Notes which records are missing
  • Explains how their costs are worked out
  • Tells you what they need from you next

Oran Park: no need to travel for a first meeting

If Campbelltown Hospital or Camden Hospital treated you, bring what paperwork you have to the first meeting. The solicitor can request the rest once the authorities are signed. Being north-west of Campbelltown makes no practical difference to engaging a solicitor. The first meeting, the paperwork and later updates can all happen by phone, by video and online. Council boundaries such as Camden Council don't limit who you can engage. A solicitor anywhere in the state can take on a NSW motor accident claim for someone in Oran Park, and meet you without either of you travelling.

Region
Macarthur & Wollondilly
Postcode
2570
Distance to Campbelltown
~10 km
Local government area
Camden Council

Do you need a solicitor yet?

Timing matters more than people think. Engage too late and a deadline may have passed; too early and you may be signing up for help you don't need yet. Here's a rough sense of which side you're on.

Often worth talking to a lawyer

  • An offer has been made and you want someone to read it before you respond
  • Letters are piling up and you can't keep track of what needs answering
  • You started the claim yourself and it has become too much to manage
  • The accident was a while ago and you're not sure which deadlines have passed

You may not need one

  • You'd like general information before speaking to anyone
  • You're still deciding whether to claim at all
  • Your claim has only just been lodged and nothing has been decided

Before a first meeting, check that your Certificate of Fitness is current. If you need a doctor who understands CTP claims, or allied health support, we can suggest doctors and allied health as well.

Not quite your situation?

  • If the injury happened at work, including on the road for work, workers compensation is usually the scheme that applies first, not CTP. After a crash, a CTP damages claim may still be possible. We can point you to the right help. Free claim check
  • If you're still deciding whether you need legal help at all, or which kind, the compensation lawyer page is a better place to start. Compensation lawyer in Oran Park
  • If your question is how a no win, no fee arrangement works and what might still be payable, the no win, no fee page explains it. No win no fee lawyer in Oran Park
  • For checking a practising certificate, understanding how solicitors are regulated or moving your file to someone new, see the personal injury solicitor page. Personal injury solicitor in Oran Park

Your first meeting pack

A little preparation makes the first meeting more useful. Most of these are things you already hold. If something's missing, don't put off the meeting; the solicitor can usually request records once you've engaged them.

  • Every letter and decision from the insurer, with the dates you received them
  • Payslips, tax returns or other records of what you earned before the accident
  • A copy of any statement you gave the insurer
  • A written list of your questions about costs
  • Photos of the scene, the vehicles or your injuries
  • Your most recent Certificate of Fitness
  • Photo ID, such as a driver licence or passport

General information, not legal advice. Each solicitor may ask for different documents, and time limits apply.

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What changes with the insurer

After you engage a solicitor, the insurer will generally be told in writing. You may notice that fewer letters arrive at home, or that copies come to you as well as to the solicitor. Either is normal. If the insurer contacts you directly about anything beyond everyday matters, it's sensible to tell your solicitor before you respond.

You can usually still speak to your case manager about everyday things, such as treatment requests, payment dates or travel costs. For anything more formal, like a request for a statement, an assessment or a signature, check with your solicitor first. It also helps to tell them about any calls you've had with the insurer, so their file stays complete.

Read next:Dealing with your insurer and case manager

The costs disclosure and costs agreement

Think of the costs disclosure as the explanation and the costs agreement as the binding part. The disclosure is usually given first, in writing, and tells you how fees and other expenses are calculated and what the whole matter might cost. It exists so you can make an informed choice. Keep a copy with your other claim papers, because you may want to refer back to it later.

Once you're comfortable with the disclosure, you'll usually be asked to sign a costs agreement. This is the contract between you and the solicitor about costs. There's no need to sign it on the day you receive it. Read it in your own time, ask someone you trust to look over it, and write down your questions. A solicitor should be willing to explain any clause in plain English.

Ask for it in writing

Anything you're told about costs is worth having in writing. Keep the disclosure, the signed agreement and any emails about fees together with your other claim papers.

Read next:No win, no fee explained

Meeting by phone or video

Most solicitors who work on motor accident claims are used to meeting clients by phone or video. It suits people who are in pain, can't drive yet, live far away or are juggling treatment. You'll usually be sent a link or a call time in advance. Find somewhere quiet, have your documents nearby, and keep a notepad handy for anything you want to remember.

If you'd prefer to meet in person, ask. Some solicitors can arrange it, although it may mean travelling. For most people, though, a phone or video meeting followed by documents sent electronically is simpler. Keep copies of everything you sign and send, in one folder or email thread, so you can find them again quickly.

After you sign: the early weeks

Early on, a solicitor builds the file. That usually means requesting medical and hospital records, getting copies of what the insurer holds and has decided, and checking which deadlines apply to your claim. If a decision was made recently, they'll look at whether a review needs to be sought quickly. You'll usually be asked to sign a few authorities to make those requests possible.

By the end of the first few weeks, you should generally have a clearer idea of the plan. That might include which records are still to come, which decisions could be challenged, what medical evidence may be needed and when the next contact will be. If you haven't heard anything about next steps, it's reasonable to ask. A short email is usually enough.

  • Signing authorities to release your records
  • Requests to hospitals, your GP and treating practitioners
  • A request to the insurer for copies of its file
  • A written outline of the next steps

Read next:Gathering medical evidence for your claim

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CTP Lawyer is not a law firm. This page is general information, not legal advice; the independent lawyer you speak with can advise on your own situation.

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