Inner West · Working with a compensation solicitor

Compensation solicitor Marrickville: first call to first weeks

Not a law firm: a free triage and referral service. This page explains what happens once you engage someone.

Plenty of people put off calling a solicitor because they don't know what the first meeting involves. It's usually straightforward: you explain what happened, the solicitor reads your documents, and you talk about costs and next steps. You generally don't have to sign anything on the spot. If you live in or near Marrickville, the whole thing can happen by phone or video, at a time that suits you.

Postcode: 2204

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From first call to a signed agreement

There's a difference between talking to a solicitor and engaging one. A first conversation lets you both work out whether they can help. Engaging them is the step where you agree, in writing, that they'll work on your claim and how their costs will be dealt with. Until you sign that agreement, you're generally free to take your time, ask questions or speak with someone else.

You don't have to find a solicitor on your own. After a free claim check, if your case calls for legal help, we can put you in touch with an independent solicitor who works on these claims. The first conversation is a chance to see whether you're comfortable with them. If you're not, you can say so. Engaging a solicitor is always your decision, and so is the timing.

When the first meeting happens remotely

Meeting remotely doesn't mean a lesser service. The solicitor still needs the full story and the documents, and you still get to ask every question you have. What changes is logistics: documents are emailed or uploaded before the call, and anything to sign is sent to you afterwards. If you can't scan, clear phone photos are generally accepted.

If you'd prefer to meet in person, ask. Some solicitors can arrange it, although it may mean travelling. For most people, though, a phone or video meeting followed by documents sent electronically is simpler. Keep copies of everything you sign and send, in one folder or email thread, so you can find them again quickly.

Meeting a solicitor from Marrickville

Records from Royal Prince Alfred Hospital, Concord Repatriation General Hospital or Canterbury Hospital are often among the first a solicitor requests, once you've signed the release forms. The drive to Burwood, about 6 km away, isn't part of engaging a solicitor. First meetings commonly happen by phone or video, and the costs documents can be sent online for you to read in your own time. Whether you live in the Inner West Council area or anywhere else in NSW, engaging a solicitor for a motor accident claim works the same way: a first meeting, a costs disclosure, a costs agreement, then work on your file.

Costs documents are hard to read in a second language. Many people around Marrickville speak Greek and Vietnamese, and an interpreter for a motor accident claim can be arranged through CTP Assist (1300 656 919), so ask before you sign anything.

Region
Inner West
Postcode
2204
Distance to Burwood
~6 km
Local government area
Inner West Council
Community languages
Greek, Vietnamese

Do you need a solicitor yet?

Engaging a solicitor makes most sense when something in your claim needs acting on. If the claim is simply running, you may not need anyone yet. These lists are a guide, and a free claim check can help with your own facts.

Often worth talking to a lawyer

  • Your recovery is slower than expected and a lump sum claim may be possible
  • You started the claim yourself and it has become too much to manage
  • A decision letter has arrived and the time to challenge it is already running
  • The insurer wants a signature, a statement or an assessment and you're unsure why

You may not need one

  • Your claim has only just been lodged and nothing has been decided
  • You've recovered and don't expect ongoing effects
  • Your only question is about a form or a date

Before a first meeting, check that your Certificate of Fitness is current. If you need a doctor who understands CTP claims, or allied health support, we can suggest doctors and allied health as well.

Not quite your situation?

  • Injured at work rather than on the road? That is usually a workers compensation claim, which runs under different rules from CTP. The free claim check can point you to the right help. Free claim check
  • If you're still deciding whether you need legal help at all, or which kind, the compensation lawyer page is a better place to start. Compensation lawyer in Marrickville
  • For how the costs arrangement itself works, including what no win, no fee generally means, see the page that covers it in detail. No win no fee lawyer in Marrickville
  • If your questions are about checking a solicitor's credentials, how solicitors are regulated or changing solicitors, the personal injury solicitor page covers them. Personal injury solicitor in Marrickville

What to bring to a first meeting

Bring what's easy to find and note what isn't. The list below covers the documents solicitors most often ask about at the start of a motor accident claim. Scans or clear phone photos are generally fine.

  • A written list of your questions about costs
  • Payslips, tax returns or other records of what you earned before the accident
  • Your CTP claim number, if you've lodged a claim
  • Photo ID, such as a driver licence or passport
  • A list of your GP, other doctors and allied health practitioners treating you
  • Names and contact details of any witnesses
  • Photos of the scene, the vehicles or your injuries

General information, not legal advice. Each solicitor may ask for different documents, and time limits apply.

A clipboard of blank forms, folders and pens laid out on a wooden desk

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The first meeting, in practice

Expect the first meeting to feel more like a structured conversation than an interview. The solicitor needs enough of the story to judge whether they can help, and enough of the paperwork to spot any deadline that's close. They'll often take notes as you talk and ask to keep copies of your documents. It's also your chance to ask how they would approach the claim.

You generally don't have to decide anything at the first meeting. It's common to take the costs documents away, read them properly and come back with questions. If you'd like a family member or friend with you for support, that's usually fine; let the solicitor know beforehand. Some people write down the answers as they go, since a lot of information arrives at once.

  • Confirms the accident date and which rules apply
  • Notes which records are missing
  • Answers your questions about the process
  • Tells you what they need from you next

The costs disclosure and costs agreement

Think of the costs disclosure as the explanation and the costs agreement as the binding part. The disclosure is usually given first, in writing, and tells you how fees and other expenses are calculated and what the whole matter might cost. It exists so you can make an informed choice. Keep a copy with your other claim papers, because you may want to refer back to it later.

Before you sign a costs agreement, check that it matches what you were told at the first meeting and in the disclosure. Look at how fees are calculated, what other expenses might be charged and what happens if the arrangement ends early. Some agreements are described as no win, no fee, and the terms vary, so read the detail. If anything is unclear, ask and get the answer in writing.

Ask for it in writing

Anything you're told about costs is worth having in writing. Keep the disclosure, the signed agreement and any emails about fees together with your other claim papers.

Read next:No win, no fee explained

Dealing with the insurer once you've engaged someone

A common worry is that engaging a solicitor will upset the insurer. It generally shouldn't. Insurers deal with solicitors all the time, and in many claims correspondence simply starts going to the solicitor instead of to you. Decisions are still made under the scheme rules. What changes is that someone familiar with those rules reads each letter before you act on it.

You can usually still speak to your case manager about everyday things, such as treatment requests, payment dates or travel costs. For anything more formal, like a request for a statement, an assessment or a signature, check with your solicitor first. It also helps to tell them about any calls you've had with the insurer, so their file stays complete.

Read next:Dealing with your insurer and case manager

What happens in the first few weeks

The first weeks after you engage a solicitor are mostly about gathering information. They'll usually ask you to sign authorities so they can request records from hospitals, your GP and other treating practitioners. They may also ask for records of your earnings. Some requests take time to come back, so this stage can feel quiet. That doesn't generally mean nothing is happening.

A good early plan is specific. It says what the solicitor is waiting on, what they expect to do once it arrives, and whether anything is time-sensitive. It doesn't need to predict how the claim will end, and no one can honestly do that this early. Ask for the plan in writing if it helps you keep track.

  • Signing authorities to release your records
  • Requests to hospitals, your GP and treating practitioners
  • Questions about your earnings before the accident
  • A written outline of the next steps

Read next:Gathering medical evidence for your claim

Frequently asked questions

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CTP Lawyer is not a law firm. This page is general information, not legal advice; the independent lawyer you speak with can advise on your own situation.

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