Goulburn & Southern Tablelands · Working with a compensation solicitor

Blakney Creek: the first weeks with a compensation solicitor

Not a law firm: a free triage and referral service. This page explains what happens once you engage someone.

Engaging a solicitor starts a formal relationship, with paperwork and responsibilities on both sides. It helps to arrive prepared. Bring the documents you already have, read the costs documents before you sign, and ask about anything that isn't clear. If you're in Blakney Creek, you can do all of this without visiting an office. Our free claim check comes first, so you only engage someone if your claim needs it.

Postcode: 2581

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What engaging a solicitor means

Most people engage a solicitor in a few stages rather than all at once. There's the first contact, often a phone call. There's a first meeting, by phone, video or in person, where the solicitor hears what happened and reads your documents. Then come the costs documents to read and sign. Once that's done, the solicitor starts requesting records and contacting the insurer on your behalf.

Some people engage a solicitor after months of handling the claim themselves. Others do it in the first weeks after a serious crash. Either way, the start is similar. Before the first contact, jot down the key dates, what the insurer has decided and what you're hoping the solicitor can help with. It makes the conversation shorter and more useful for both of you.

Two costs documents to read before you sign

Think of the costs disclosure as the explanation and the costs agreement as the binding part. The disclosure is usually given first, in writing, and tells you how fees and other expenses are calculated and what the whole matter might cost. It exists so you can make an informed choice. Keep a copy with your other claim papers, because you may want to refer back to it later.

Once you're comfortable with the disclosure, you'll usually be asked to sign a costs agreement. This is the contract between you and the solicitor about costs. There's no need to sign it on the day you receive it. Read it in your own time, ask someone you trust to look over it, and write down your questions. A solicitor should be willing to explain any clause in plain English.

Ask for it in writing

Anything you're told about costs is worth having in writing. Keep the disclosure, the signed agreement and any emails about fees together with your other claim papers.

Read next:No win, no fee explained

Blakney Creek and the practical side of engaging a solicitor

If the crash happened across the border in the ACT, a different scheme generally applies. Tell the solicitor the exact location at the first meeting, since it shapes everything that follows. Being west of Goulburn makes no practical difference to engaging a solicitor. The first meeting, the paperwork and later updates can all happen by phone, by video and online. Council boundaries such as Upper Lachlan Shire Council don't limit who you can engage. A solicitor anywhere in the state can take on a NSW motor accident claim for someone in Blakney Creek, and meet you without either of you travelling.

Region
Goulburn & Southern Tablelands
Postcode
2581
Distance to Goulburn
~64 km
Local government area
Upper Lachlan Shire Council

Engage someone now, or wait?

Timing matters more than people think. Engage too late and a deadline may have passed; too early and you may be signing up for help you don't need yet. Here's a rough sense of which side you're on.

Often worth talking to a lawyer

  • You started the claim yourself and it has become too much to manage
  • The insurer wants a signature, a statement or an assessment and you're unsure why
  • Your recovery is slower than expected and a lump sum claim may be possible
  • An offer has been made and you want someone to read it before you respond

You may not need one

  • You've recovered and don't expect ongoing effects
  • You'd like general information before speaking to anyone
  • You're still deciding whether to claim at all

Before a first meeting, check that your Certificate of Fitness is current. If you need a doctor who understands CTP claims, or allied health support, we can suggest doctors and allied health as well.

Not quite your situation?

  • Hurt at work, or in a crash while you were working? That is usually a workers compensation claim first, which is a different scheme from CTP. Tell us what happened and we can point you to the right help. Free claim check
  • If you're still deciding whether you need legal help at all, or which kind, the compensation lawyer page is a better place to start. Compensation lawyer in Blakney Creek
  • For how the costs arrangement itself works, including what no win, no fee generally means, see the page that covers it in detail. No win no fee lawyer in Blakney Creek
  • For checking a practising certificate, understanding how solicitors are regulated or moving your file to someone new, see the personal injury solicitor page. Personal injury solicitor in Blakney Creek

What to bring to a first meeting

You don't need a perfect file before meeting a solicitor. Gather what you already have, even if it's incomplete or photographed on your phone. These items help the solicitor see quickly where your claim is up to and which deadlines may apply.

  • Photo ID, such as a driver licence or passport
  • A list of your GP, other doctors and allied health practitioners treating you
  • The police event number, if the crash was reported
  • A copy of any statement you gave the insurer
  • Your most recent Certificate of Fitness
  • Names and contact details of any witnesses
  • Payslips, tax returns or other records of what you earned before the accident

General information, not legal advice. Each solicitor may ask for different documents, and time limits apply.

Two people going through a bound document together, one pointing at a clause

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Call (02) 7238 7379 or start online. We'll tell you whether engaging a solicitor makes sense now, later or not at all. Free, no obligation.

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When the first meeting happens remotely

Meeting remotely doesn't mean a lesser service. The solicitor still needs the full story and the documents, and you still get to ask every question you have. What changes is logistics: documents are emailed or uploaded before the call, and anything to sign is sent to you afterwards. If you can't scan, clear phone photos are generally accepted.

If you'd prefer to meet in person, ask. Some solicitors can arrange it, although it may mean travelling. For most people, though, a phone or video meeting followed by documents sent electronically is simpler. Keep copies of everything you sign and send, in one folder or email thread, so you can find them again quickly.

What happens at the first meeting

A first meeting is mostly the solicitor getting a clear picture of your claim. You'll talk through what happened and where things stand with the insurer, and they'll read the documents you bring and check the key dates. Towards the end, they'll usually say whether and how they can help, how their costs work and what they would do first if you engage them.

Try not to leave the first meeting unsure about the next step. Ask what the solicitor will do first, what they need from you, and roughly when you'll hear from them. If they give you a costs disclosure or a costs agreement, you don't need to sign it there and then. Read it later, somewhere quiet, and ask about anything that's unclear.

  • Confirms the accident date and which rules apply
  • Checks whether any deadline is close
  • Reads the insurer's letters and decisions
  • Outlines what they'd do first if you engage them

You, your solicitor and the insurer

After you engage a solicitor, the insurer will generally be told in writing. You may notice that fewer letters arrive at home, or that copies come to you as well as to the solicitor. Either is normal. If the insurer contacts you directly about anything beyond everyday matters, it's sensible to tell your solicitor before you respond.

Keep doing the things that keep your claim running: attend treatment, renew your Certificate of Fitness on time, and send the insurer anything it asks for through the agreed route. If the insurer asks you to sign a form, give a recorded statement or attend an assessment, let your solicitor know before you agree. They can explain what it's for.

Read next:Dealing with your insurer and case manager

After you sign: the early weeks

Expect some paperwork in the early weeks. Authorities to release your records, forms confirming your details, perhaps a questionnaire about your injuries and how they affect your day. Return them promptly, because the solicitor can't request records without them. As information comes in, they'll start to form a view of your claim and what it needs next.

Your part in these weeks is simple but important. Keep going to treatment, keep your Certificate of Fitness current, and pass on any letter from the insurer as soon as it arrives. Tell your solicitor about changes, such as a new diagnosis or a change in what you can do. Small updates help them keep the file accurate from the start.

  • Signing authorities to release your records
  • Requests to hospitals, your GP and treating practitioners
  • A check of every deadline that applies
  • Questions about your earnings before the accident

Read next:Gathering medical evidence for your claim

Frequently asked questions

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CTP Lawyer is not a law firm. This page is general information, not legal advice; the independent lawyer you speak with can advise on your own situation.

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