Talking to a CTP lawyer from Glenmore

It helps to separate what the insurer pays now from what you might claim later. Statutory benefits are the now: weekly payments and treatment, claimed early and decided by the insurer as you go. Damages are the later: a lump sum for lost earnings and, in serious cases, pain and suffering. In many claims a lawyer is optional for the first part, and usually worth having for the second.

Much of a lawyer's early work is reading. They go through the claim form, your Certificates of Fitness and every decision letter, then work out which rules fit your accident date and what, if anything, is worth challenging. Sometimes the honest advice is that the claim is on track and needs nothing more from them. That is a useful answer too, and a good lawyer will give it plainly.

Two rules shape what a CTP lawyer can charge. First, the Motor Accident Injuries Regulation sets maximum costs for the stages of a claim, and those amounts are indexed every year. Second, in statutory benefits matters the insurer pays whatever costs the rules allow, and for some disputes nothing is recoverable. Ask any lawyer to explain in writing how their fees would be worked out for your matter.

Disputes aren't the only trigger; stakes matter as well. If your injuries are serious, if you can't return to your old work, or if someone close to you died in the crash, the difference between a well-prepared claim and a rushed one can be significant. Those are the claims where many people choose to talk to a lawyer early, even before anything has gone wrong.

Many CTP claims never need a lawyer. If your claim has been accepted, weekly payments are arriving at the right rate and treatment requests are being approved, there may be nothing for a lawyer to do. The same is often true when the insurer has classed your injury as threshold, your doctor agrees and you're recovering well. In claims like these, CTP Assist and your treating team usually cover the questions that come up.

Some claims need a paid lawyer; many questions don't. CTP Assist (1300 656 919) answers general questions and can arrange an interpreter. The CTP Legal Advisory Service gives free legal advice on statutory benefits where the accident happened on or after 1 December 2017. Neither will run a damages claim for you, or take on a dispute that's already under way.

Recovering from an injury is hard enough without travelling to meetings. CTP work suits remote contact well. Much of a claim happens on paper and by phone, from the first review request to negotiations with the insurer, so many people deal with the whole process without ever sitting in a lawyer's office.

Deadlines run from the accident, not from the day you decide to get advice. That matters most for the limits a lawyer usually handles: a common law damages claim must generally be made within 3 years of the accident, and lodging it within 2 years keeps weekly payments going past the 2-year mark. If your statutory benefits claim isn't in yet, its clock is much shorter, so deal with that first.