The NSW CTP scheme is there for people hurt in motor accidents, including in Concord West. It pays statutory benefits to most injured people, and some can also claim damages. Knowing which applies to you, and what help you need, is where we come in. The claim check is free and there's no obligation. We point you to doctors and allied health, and to an independent CTP lawyer when a case genuinely calls for one.
Inner West
Where to start after a road crash in Concord West
First steps, time limits and the right help, whether that's a lawyer, a doctor or allied health.
Postcode: 2138
- Free claim check, no obligation
- By phone & online, no office to visit
- Helping people in Concord West & Liberty Grove
Around Concord West: roads, hospitals and getting around
Concord West sits in the Inner West near Liberty Grove, North Strathfield and Sydney Olympic Park, hemmed by major arterials and the rail line. If a CTP insurer's decision doesn't seem right to you (a denied claim, stopped payments or a 'threshold injury' label), you can generally ask for an internal review, and people in Concord West can talk it through with us by phone first.
If the crash happened in a car park or outside a shopping centre in Concord West, record the exact spot and ask about footage early. Off-road locations like these are often still covered, but check.
If you were hurt on Concord Road or Pomeroy Street, the location goes on your claim form. Note it now, along with the time and the weather, while it's still fresh.
Inner West: the wider area
Parramatta Road cuts through the middle of the Inner West, and most suburbs are a short drive from it, from the City West Link, or from Victoria Road over the Iron Cove Bridge. Streets are narrow and often lined with parked cars, and shopping strips such as King Street in Newtown, Marrickville Road and Norton Street in Leichhardt are busy with people on foot and on bikes.
- Region
- Inner West
- Postcode
- 2138
- Local government area
- City of Canada Bay
- Distance to Burwood
- ~4 km
- Nearest public hospital
- Concord Repatriation General Hospital
- Getting around
- Concord West station · bus stops on Concord Road
Main roads
- Concord Road
- Pomeroy Street
- Homebush Bay Drive
Transport
- Concord West station
- bus stops on Concord Road
Hospitals
- Concord Repatriation General Hospital
Pick the question closest to yours
Every page sets out the general NSW rules and is honest about when you may not need a lawyer at all. Read the one that matches where you are now; you can come back to the others as your claim moves on.
Car accident & CTP
Start here if your question is about the claim rather than the lawyer. These pages cover deadlines, fault, compensation and disputes, whatever you were travelling in.
- CTP lawyerA free claim check first, then an independent CTP lawyer if your claim calls for one.
- CTP claimsLodging, deadlines, weekly payments and the Certificate of Fitness, step by step.
- Car accident lawyerFault split between drivers? What it means for your benefits and any lump sum.
- Car accident claimInjury, car damage or a driver who drove off? Which claim you have, and where it goes.
- Car accident compensationWhat compensation can include, and what the amount depends on. No guesswork figures.
- CTP claim deniedMost insurer decisions can be challenged. Here are the steps and the deadlines.
- Motor vehicle accident lawyerRiding, walking, cycling or in a truck, bus or rideshare? Whether it's a CTP claim.
Solicitors
For people engaging a solicitor: what happens after you sign, how a motor accident file moves from start to finish, and what to check before you commit.
- Compensation solicitorWhat happens once you engage a solicitor, from the first call to the first weeks.
- Personal injury solicitorSolicitor, lawyer or barrister? Who does what, and how to check a solicitor's standing.
- Car accident solicitorFrom statutory benefits to settlement or the PIC: a CTP file, stage by stage.
General compensation
Searched for a compensation or personal injury lawyer? These pages start from a motor accident and cover serious injuries and how no win, no fee generally works.
- Compensation lawyerWhich claim covers your injury, what these lawyers do, and claim words in plain English.
- Personal injury lawyerLooking after the injury, keeping good notes, and choosing legal help with care.
- Injury compensation lawyerWhen an injury is more than threshold, and how whole person impairment is assessed.
- No win no fee lawyerWhat “no win, no fee” generally means, what may still be payable, and what to ask.
Your first steps after a crash
- Make the scene safe if you can. Switch on your warning lights, move out of traffic if it's safe to do so, and call 000 if anyone is hurt or trapped.
- A police report gives your claim an independent record of when and where the crash happened. Ask for the event number and file it with your other claim papers.
- Ask your doctor for a Certificate of Fitness. It records your injuries and what work you can manage, and the insurer relies on it.
- Swap details with the other driver: name, phone number, address, licence number and registration. Photograph the vehicles, the scene and any visible injuries.
- Claim as soon as you can. Within 28 days, weekly payments can be back-paid. You can still claim up to 3 months after the accident, but payments may start later.
- Write down how the injuries affect your days, your sleep and your work. A simple diary, kept from the start, helps if the insurer questions how you're affected.
- Not sure whether you need a lawyer? A free claim check helps you decide. Many claims don't need one, and we'll say so if yours doesn't.
Key CTP deadlines
To have weekly payments back-paid to the day after the accident, the insurer generally needs your claim within 28 days. You can still claim up to 3 months after the accident, but payments may start from the date you claim. A common law damages claim must generally be made within 3 years, and within 2 years if you want weekly payments to continue beyond 2 years. Treat this as general information, not legal advice. More on CTP claim time limits.
Doctors and allied health
Your recovery comes first, and it also drives the claim. A doctor who understands CTP can record your injuries properly on the Certificate of Fitness. Physiotherapy, psychology or exercise physiology may follow. Treatment that is reasonable and necessary is generally funded by the insurer within the benefit periods, though it decides each request.
Doctors & allied health
Free claim check
Not sure where to start? Try a free claim check
Tell us what happened and we'll point you to the help your claim needs: doctors and allied health, an independent CTP lawyer, or both.
Frequently asked questions
Most insurer decisions can be reviewed. You can generally ask for an internal review within 28 days of receiving the decision, and the insurer usually has 14 days to respond, or longer for some matters. If you still disagree, you can apply to the Personal Injury Commission. A refused claim is one of the situations where an independent CTP lawyer is often worth talking to.
Not at first, in most cases. If the crash is also a work injury, you generally need to claim workers compensation through your employer's insurer first. That is a different scheme from CTP, and CTP statutory benefits are generally not payable where workers compensation is available. You may still be able to claim damages from the at-fault driver's CTP insurer, so get advice. Commuting crashes depend on the facts. Tell us about the trip and we can point you to the right help.
Get medical care and tell your doctor the crash caused your injuries. Tell police and keep the event number handy. Swap details with the other driver, photograph everything and note any witnesses. Start a folder for receipts and certificates. Then lodge your CTP claim, aiming for 28 days. If anything feels uncertain, a free claim check can help you prioritise.
Yes. Treatment and the medical evidence it creates are central to most claims. We can point you to doctors experienced with CTP claims for diagnosis and the Certificate of Fitness, and to physiotherapy, psychology or exercise physiology. The insurer generally pays for treatment that is reasonable and necessary within the benefit periods, and it decides each request.
We're sorry for your loss. CTP insurance generally covers reasonable funeral expenses regardless of fault, including transporting the person to near their usual home. The deceased person's legal personal representative, usually a close family member, can apply. Dependants may also be able to claim. CTP Assist on 1300 656 919 can connect you with a Principal Liaison Coordinator for support.
Usually not. Most injured people can claim statutory benefits whoever was at fault. The main exception is being wholly or mostly at fault, which means contributory negligence above 61%. Then weekly payments and treatment are generally limited to the first 52 weeks, and damages aren't available. Children who were 16 or under at the time can receive treatment and care for as long as they need it, regardless of fault.
In many cases, yes. If you're in hospital or finding it hard to manage, a partner, parent or adult child can start the conversation for you. We may need your consent before discussing your details, and the insurer will have its own rules about who it can speak to. For a child's claim, a parent or guardian usually acts for them.
Yes. Insurers handle CTP claims by phone, email and online, so you won't need to travel back to the town where it happened. See a doctor in Sydney, keep the Certificate of Fitness and your receipts, and lodge within 28 days if you can so weekly payments can be back-paid to the day after the accident. Our claim check works the same way, by phone and online, wherever in NSW the crash was.
Other areas near Concord West
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CTP Lawyer is not a law firm. This page is general information, not legal advice; the independent lawyer you speak with can advise on your own situation.